Returns & Refunds

IF YOU HAVE RECEIVED THE WRONG OR A DAMAGED PRODUCT

If you have received the wrong item or an item that is damaged, please contact us within 48 hours at info@zevybeauty.com with photos, and we will resolve the issue as quickly as possible.

RETURN POLICY

If you are not completely satisfied with your order, you may return your products within 30 days of receiving them.

The product must be:

  • Unused

  • In its original condition

  • In its original packaging

Once we have received and approved your return, you will receive a refund excluding return shipping costs.

REFUNDS & STORE CREDIT

We offer 30-day returns for store credit or an exchange.

If you would prefer a refund to your original payment method, return shipping costs will still apply and may be deducted from the refund amount.

All returned products must be unused, in their original condition, and include all original packaging, labels, and accessories.

Once your return has been received and approved, refunds are processed back to the original payment method within 14 days.

RETURN PROCESS

  1. Download the return form here: {click here}

  2. Complete the form and send it by email to info@zevybeauty.com together with photos of the product

  3. We will review your request and send you further instructions

  4. Send the product to the return address below

  5. Email the tracking number to us once the parcel has been shipped

RETURN ADDRESS

Returns should be sent to our international return centre:

Company Name: Liu Changxing
Address: N° 409, Suxi Avenue (Shaopufan)
(No. 2 Freight Elevator, West Side of the 3rd Floor, Above Yuantong Express)
Postcode: 310000
City: Yiwu
Province: Zhejiang
Country: China

RETURN COSTS

Return shipping costs are the responsibility of the customer.

The cost of a return is usually around £12–£15, depending on the courier and your location.

We are happy to assist you by email with instructions to make the return process as smooth as possible.

RETURN CONDITIONS & GUIDELINES

  • The product must be unused and in its original packaging

  • Return shipping costs are paid by the customer

  • The product should be securely packaged to avoid damage

  • We are not responsible for lost or damaged return parcels

IMPORTANT INFORMATION

We recommend that you always contact us before returning an item.

We are happy to help and, in some cases, may be able to offer alternative solutions such as a replacement or partial refund to make the process quicker and easier.