Frequently Asked Questions (FAQs)

How long does shipping take?

Orders are processed within 1–2 business days. Average delivery time is usually 2–10 business days depending on your location.

Do you offer free shipping?

Yes, we offer free shipping on all orders.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email so you can follow your package at any time.

Can I return my order?

Yes, you can return your order within 30 days of receiving your package.

What if my item arrives damaged?

If your item arrives damaged or incorrect, please contact us within 48 hours after delivery. Include photos of the item and packaging so we can help you as quickly as possible.

Can I change or cancel my order?

If your order has not been processed yet, we may still be able to change or cancel it. Please contact us as soon as possible.

Which payment methods do you accept?

We accept major credit cards, PayPal and other secure payment methods shown at checkout.

Do you ship internationally?

Yes, we ship to multiple countries.

How can I contact customer service?

You can contact us anytime at info@zevybeauty.com and our team will get back to you as soon as possible.

Are your products suitable as gifts?

Yes, many of our products are perfect for gifts and special occasions.

What if my order is delayed?

Sometimes delivery may take slightly longer due to high demand, holidays or shipping delays. If your order has not arrived within the expected timeframe, please contact us and we will gladly help you.

What should I do if I entered the wrong address?

Please contact us as soon as possible if you entered the wrong shipping address. If your order has not been processed yet, we may still be able to update it.